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Awaiting Order Arrival

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

Is it a Scam Websites

NO, Scam Websites do not declare physical Location or a landline or do the customer communication soon after the Orders. Check your Whats App.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

Ordering & Payment

What Payment Methods Are Accepted? Is it Safe?

You can spread the cost in three instalments,  You can Pay Us Via Credit Or Debit Cards. NO Details are saved on the websites. Card Payments are securely processed by Stripe & instalments are offered by Clear Pay.

I have not recived my Order after 8 Working Days?

We only Sell Bespoke Products, Require 3 to 7 Working Days to make and arrange a dedicated Courier to do the delivery. These are Working Business Days.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.

After sales

Do you Offer any Warranty ?

Yes We do offer 2 Years Manufacturing Warranty on Every product we sell from the websites.

I dont see any Novo Sleep As a Registered Business?

NovoSleep Is a Registered Trading Name of Dewsbury Supplies ltd and operating from a Physical Location from the heart of West Yorkshire.

Refund

WHat is your Refund Policy?

Our Return & Refund Policy Falls Under UK Consumer Act Of Bespoke Products . These beds are made after the order, Raw Materials are sourced and craftsman's put things together.